Return & Exchange Policy

All goods purchased are non-refundable and non-exchangeable.

There will be no refund if the delivery is successful and items received are in good condition.

There are exceptional situations where only replacements are granted: Any item that is damaged or defect parts for reasons due to our error by iBuy.

These items must be returned to iBuy within 7 days after delivery.

Please do not send your items back to the manufacturer.

To complete your return, we would require a receipt or proof of purchase.


Replacements

Once your return is received and inspected by us, we will send you an email to notify you upon the received. We will also notify you of the approval or rejection of your replacement.

If your return is approved, your replacement will be processed, and the replaced item will be shipped to you within 14 days.

The costs to send the faulty item back to us shall be borne by you.

The costs of sending the replacement item to you will be borne by us.


Refunds (if applicable)

Once your return is received and inspected, we will send you an email notification. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few working days.


Late or missing refunds (if applicable)

If the refund is not deposited in your account after receive notification from our customer care, first double check your bank account.

Then contact your credit card company, it may take some time before your refund is officially deposited.

Next contact your bank. There is often some processing time before a refund is deposited.

If you’ve done all of these and you still have not received your refund, please contact us at enquiries@ibuy.my.


Sales items (if applicable)

Only regular priced items may receive refund upon the conditions are fulfilled, while for sales items are not subjected for refund policy .


Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiries@ibuy.my and send your item to: 106, Madras Lane, 10400 ,Penang, Malaysia.


Cost of shipping

To return your item, you should courier your items to:

106, Madras Lane, 10400, Penang, Malaysia.

You will be responsible paying for your own shipping costswhen returning your item.

Depending on your location it may take time for your exchanged product to reach you.

You may consider using a trackable shipping service or purchasing shipping insurance.

We do not bear the responsibility upon the acquisition of the items as it may lost during the shipping process. Please ensure all return details given are correct and complete.