General
All orders are processed upon receipt. There will be 2 - 3 business working days for order processing. The processing and shipping time estimated do not account for holidays or non-business days. Shipping costs may vary depending on weight, volume, location and shipping method. Shipping method may be selected at checkout. Packages will be shipped in the order they are received. Remote areas may require additional time for delivery.


Standard Shipping
Standard Shipping rates will vary based on package size and distance. Rates will be shown during the checkout process prior to payment. There will be 2 - 3 business day for processing and 2 - 8 business days for delivery (based on location). All orders received after 2:00 PM PST will be processed the next business day.


Preorder Shipment

The ship out of products will take place approximately 14 working days after you have successfully placed order. If your order includes other products, they will be shipped out together in approximately 14 working days; however, iBuy reserves all rights prior to the delivery. Delivery address of pre-order orders cannot be changed. Please confirm the details of your delivery address, as it cannot be changed after submission.


Penang Island Free Delivery

1) Purchase a minimum of RM20 and above to be entitled for Free Delivery.

2) It will take 2-3 working days for delivery after your order has been placed successfully. 

3) The coverage region for FREE DELIVERY is valid for Penang Island ONLY.

4) Please ensure that there’s recipient at the pickup destination.  Delivery attempt will only be made ONCE. If there is no one at the delivery destination, buyer is required to self-pickup at our product showroom at 106, Madras Lane, 10400 Penang. Our office hours is from 10am - 5pm.

5) Ibuy Worldwide Sdn Bhd (1252952-D) reserves the rights to vary and amend any of the above terms and conditions without prior notice.


Self-pickup

For self-pickup, please call +604 2282699 to arrange date/time. All self-pickup at our warehouse address below:
106, Madras Lane, 10400, Penang, Malaysia.


International Shipping
We provide International Shipping of our products to overseas locations. The charges rates vary based on package size and distance. There will be 2 - 3 business day for processing and 5 - 20 days for delivery, depending on your location. Customs & Import fees may apply to some international orders and are bear by the customers. These fees fluctuate by countries and by order value, thus we have no influence or control over them. The customer is responsible for all customs and / or import fees. Abide by the Law of Malaysia, we cannot lower the invoice value or send the order as a gift.


Order Tracking
You’ll receive a shipping confirmation email with a tracking number as soon as your order has been processed. Please allow 24 hours for the tracking number to become active. If you receive your confirmation email after 2:00 PM PST on Friday, the tracking number will be available on the following Monday.